Our Return Policy
What is the return policy?
Due to the delicate and perishable nature of matcha, all purchases are final sale. We’re unable to accept returns or exchanges once a product has left our facility.
However, your experience matters to us. If your order arrives damaged, incorrect, or with any quality concerns, please contact our support team.
Are purchases final sale?
Yes, all sales are final. We are unable to accept returns on all of our matcha orders. Please keep this in mind when purchasing.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
